- How do I get my tracking number?
- What do I do if an item is received damaged?
- What do I do if an item is missing from my order?
- Does Versatables.com deliver to an APO or FPO?
- Why was my order sent in multiple boxes when it could have all fit in one?
- Refused or non-deliverable shipment returned back to Versatables.com. What happens now?
How do I get my tracking number?
The tracking numbers for each days shipped orders are automatically emailed after
6:30pm Pacific Standard Time. Alternatively, you can call us at 1-800-416-3961
or email us at sales@versatables.com and we will get you your tracking numbers..
What do I do if an item is received damaged?
If the item appears to have obvious damaged , immediately tell the driver you
do not want to receive this package or call us, please ask to submit a damaged
shipment claim. If the damaged package was left or someone else signed for
it, there is a grace period of around 3 days to file the damage claim. If
a package looks suspiciously damaged, you can tell the driver to wait and open
it to make sure the contents are not damaged and then if they are refuse the
package claiming the damage. If the item appears to be damaged straight from
the manufacturer, immediately call Versatables.com customer service at 1-800-416-3961
What do I do if an item is missing from
my order?
Check the amount of tracking numbers you should have received. Verify you
have received all boxes and checked all packing material for small items. If
you are still missing an item(s), call Versatables.com customer service at 1-800-416-3961.
Does Versatables.com deliver to an APO
or FPO?
Yes, we deliver to APO/FPO. APO/FPO orders are shipped by the United States Postal
Service and takes one to two business days to process and on average five to
ten working days to arrive. However, Versatables.com cannot control delivery
time. For APO/FPO orders, this may take 2-4 weeks at times. Occasionally
our products are to large to be shipped to an APO/FPO address.
Why was my order sent in multiple boxes
when it could have all fit in one?
Versatables.com packages the items according to safety for your items, weight,
and size. The most common reason multiple boxes are used is due to multiple
warehouse locations. Obviously if the items are stocked in different warehouses
then they cannot be boxed together.
Refused or non-deliverable shipment
returned back to Versatables.com. What happens now?
If the shipment is "returned to shipper", Versatables.com will receive
the packages back and then credit the customer in full, including all items paid
for that returns with those refused boxes. If not all items are refused
then only the items received back will be refunded.
To learn more about how Versatables.com charges for shipping click here.
Address for mailing:
Versatables.com
14105 Avalon Blvd
Los Angeles, CA 90061
Ref: so# (write order number here)
