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The desk is sturdy and HEAVY. Nice that its made in the USA. But the instructions are made in Mongolia. Incomplete and misleading with poor illustrations and many extra parts that add to the difficulty in assembling this desk. Some holes do not line up. I have completed many carpentry, plumbing and electrical projects around the house, so I'm no stranger to the tool box
This is an amazing desk. I could NOT find a better quality desk at this price! In fact most more expensive desks do NOT have the qualities and features of the Signature Series desks. I have been looking at and considering this desk for about three years! Too bad that I waited soooooo long. The design and quality of this desk are superb! Thanks so much.
Finally a desk with plenty of space to work and for my computer as well as my files. LOve that the drawers all can be secured and that there were different options beyond the usual dark and light wood finishes. Got mine in grey---looking good.
So tired of regular wood finished. I got the gray matrix and it looks great. The desk itself is a good buy too---drawers, security and space to work. Got here fast too!
If you're looking for a no frills desk that will last for years, this is the best bet. The steel locks, the laminated surface, all are pretty much the best you can buy. I bought gray and black and it looks very attractive (and unassuming) in our offices.
This is an outstanding product. I have written many professional reviews and never previously reviewed any products which were faultless with everything from instructions. assembly requirements and finish. Therefore I rate this product as five stars. That said, the product could reach use by gamers by offering the option of a 37" pull out tray. This would use almost the full under desk top width for large keyboards used for gaming mice and large gamig keyboards.
The shipping was great. The driver called me before hand and I was able to schedule the delivery. The desk comes unassembled but it only took an hour to assemble the whole desk. The quality of the desk was excellent! All the parts fit perfectly when following the directions they provide. The only con is you can still smell the oil they used from the factory, but I used to work in the machine shop so a quick wipe down of the parts removed the smell of oil. Other than that they keys for lock the filling cabinets work great. I would highly recommend this desk to friends and family.
After spending weeks looking for the right desk for my new office, I opted for this one and couldn't be happier. It looks great and was one of the only desks I could find that offered three filing drawers AND a built-in cable management system. It's perfect. I also added the spider arm for the monitor which gives me full use of the desk's top. My advice to anyone thinking of purchasing this desk, spend a little more and get the Deluxe keyboard arm to go with it. I can see why they guarantee this for life-- it's heavy, sturdy, and solidly built. I won't be replacing it anytime soon I can promise you that.
The only things I could think to improve would be to make the keyboard tray a little bigger. It's hard to move the mouse with the keyboard right next to it. I would have also like to have had more flexibility with the monitor spider arm. It's easy to move it left or right, but difficult to move it up and down. Over all I'm very happy with the look and the quality of the desk.
Assembly: The long bottom panel (cable channel) should have a bolt into each side of the cabinets instead of just one side. Before the desktop is attached, the assembly is susceptible to damage if it needs to be moved. In addition to the standard allen wrench, a long T-handle allen wrench would make assembly much easier. I ended up using a socket set for most of the assembly because it took way (way!) too long to assemble with just the allen wrench. A T-handle would only add a dollar or two to the price, but would present a much better tool kit and assembly experience to the customer. The packaging for the drawer pedestals should indicate whether it is a two-drawer or three-drawer unit. I had some kids helping me with assembling several of the desks. Because there was no marking, they assumed the pedestals were all identical, and assembled four desks with all two-drawer pedestals before they realised they were supposed to have one two-drawer and one three-drawer assembly for each desk. This required a good bit of rework to correct. Desktop: The pressboard desktop doesn't feel very solid and feels like it might break if too much weight is applied (for instance, someone standing on the desk to reach something). A plywood core that is a little thicker would resolve this. It would add some expense, but would make the product much sturdier.
First off, as I stated before, the delivery experience was terrible, but it all worked out for the best. Despite the difficulties, the item arrived undamaged, in good condition. The packaging was excellent. I enjoyed seeing made in USA all over the packaging. Assembly was fairly easy and the instructions very clear. There is no doubt that you put a lot of thought into your product. I want to say that you need to reevaluate your shipping company. There were some people that outright lied to us regarding the status of the item and there were some in that company that went out of their way to locate it and help with the delivery. I want to mention Dave Hanlon of Houston, TX as one of the people who was extremely helpful. Overall, I love the product and I love what your company is doing - manufacturing it here in what remains of the United States. Thanks, Henry
the product is truly excellent. I can't think of how to improve on it. However, during the assembly, I found it easier to lay the back panel on its back and lay the drawer cabinets on top of the back panel with the holes aligned rather than holding up the back panel against the upright drawer cabinets. Otherwise, the assembly was beautiful. There's nothing like "Made in America"!!! In terms of customer service, Jennifer Savant was remarkable in handling and resolving an erroneous charge by UPS. She was the epitome of what a customer like myself would expect from someone in a customer service role. Kudos to her!!
There is nothing like a "Made in the USA" product. From the packaging to the alignment of the parts, my Signature Series Desk was excellent. The workmanship is impressive and the instructions were impeccable. The only 2 changes I thought could be useful are the following: (1) For assembling the desk, recommend that the assembler lay the kick panel with fillers attached on its back and lay the pedestals on top of the fillers, aligning the holes; and (2) as an alternative for mounting the kickpanel/fillers to the pedestals with screws, maybe a way to hook the kick panel/filler onto the pedestals. The space where you insert the screws is so tight. Otherwise, the entire experience --from purchase to assembly-- was excellent.
Make height adjustable! Otherwise, great product, excellent quality, best I found anywhere for the price.
There was a little bit of confusion when I was contacted by Pilot shipping. They called to tell me that their delivery person would be at my house between 11-3. Well, I couldn't take half a day off to wait for a package, so after a couple of conversations with Pilot, we worked out a precision plan that worked great! I little more information on what to expect regarding the delivery would really enhance your already great business practices.
The desks are fantastic, the accessories are lousy. The monitor arms (we've tried two of your models now) won't properly support 19-24" LCDs and there should be a fully enclosed and key-locked cpu holder as a security option for classroom furniture. I'll probably order the desks in the future but I'll go elsewhere for the accessories.
We here at Goodwill are very satisfied with the products that we orderd from you and look forward to doing business with you in the future!