Our goal is to always ship your product in the safest manner possible. We have developed a relationship with multiple carriers, each of which specializes in certain kinds of freight. For shipments under 50 lbs we usually use UPS or Fedex; when shipments are over 50 lbs we use carriers such as Roadway Freight.
Shipping Methods
Most orders are shipped via prepaid truck freight. This method provides the fastest and safest mode of transport for our products. Smaller products usually ship via UPS or FedEx. We use a wide variety of carriers to provide timely affordable service to you, the customer. Shipments are made to your curbside.
Transit Time
Most orders are shipped out from our factory within 1-2 business days and take 1-5 days in transit depending where in the country the order is being shipped to. (See map above for details.)
Tracking
We will email your tracking information immediately upon shipping your order. If there is any delay in shipping your order, we will call or email you with a status report.
Return Policy
We guarantee customer satisfaction on every item purchased from VersaTables. If you are not completely satisfied, you may return the product within 30 days of the order being received. If you ordered a quantity of greater than two units, only one product may be opened for evaluation. Opening of additional products is considered to be an acceptance of the entire order.
All shipping fees on returns are paid for by the purchaser. The purchaser is subject to any fees incurred while the return shipment is in transit. The shipping charges, along with any possible damage charges, will be deducted from your refund. For all orders greater than or equal to $5,000 USD, there is a mandatory 25% restocking fee.
All custom orders are non-refundable. VersaTables will not accept any returns after 30 days from the delivery date. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
How to Request a Return
- Call VersaTables Customer Support at (424)244-2127 to request an RMA number.
- Please print the RMA form from Customer Support and include it with your return shipment. VersaTables will not accept / receive any returned items that do not have an RMA form attached.
- PLEASE NOTE: A credit will not be issued without an RMA number. Typically, VersaTables will take 4-5 business days to process a refund upon receipt of the returned item(s).
Our Success
There are many reasons our customers keep coming back!
- We manufacture all products on site, giving us more control over the quality of the final product.
- We coat all surfaces with Nevamar Laminated Surface - the most durable on the market.
- Our patented powder coat paint is highly resistant to chips and scratches.
- Product frames are constructed from maximum strength American steel tubing.
- We offer quantity discounts beginning with only three like items.
- All assembly tools are included.
- Our 30-Day Money Back Guarantee ensures customer satisfaction.
- Our Lifetime Warranty covers every aspect of our products.