Our goal is to always ship your product in the safest manner possible. We have developed a relationship with multiple carriers, each of which specializes in certain kinds of freight. For shipments under 50 lbs we usually use UPS or Fedex; when shipments are over 50 lbs we use carriers such as Roadway Freight.
Most orders are shipped via prepaid truck freight. This method provides the fastest and safest mode of transport for our products. Smaller products usually ship via UPS or FedEx. We use a wide variety of carriers to provide timely affordable service to you, the customer. Shipments are made to your curbside.
Most orders are shipped out from our factory within 1-2 business days, and take 1-5 days in transit depending where in the country the order is being shipped to. (See map above for details.)
We will email your tracking information immediately upon shipping your order. If there is any delay in shipping your order, we will call or email you with a status report.
We guarantee customer satisfaction on every item purchased from VersaTables. If you are not completely satisfied, you may return the product within 30 days of the order being received, provided that it is not damaged in the return process. If you have ordered a quantity of greater than two units, only one product may have been opened for evaluation. Opening of additional products is considered an acceptance of the entire order.
All shipping on returns is paid for by the purchaser. For all orders there is a 30% restocking fee. Custom orders are not refundable. VersaTables will not be able to accept any return after the close of the 30-day return window. If an item is received after the close of the return window, a Customer Service agent will contact you in order to arrange for shipment of the returned item. VersaTables is not responsible for the cost of re-shipment.
How to Request a Return
- Call VersaTables Customer Support at (424)244-2127 to request an RMA number.
- Please obtain an RMA form from Customer Support that you will need to include with your return shipment.
- Please Note: A credit will not be issued without an RMA number.
There are many reasons our customers keep coming back!
- We manufacture all products on site, giving us more control over the quality of the final product.
- We coat all surfaces with Nevamar Laminated Surface - the most durable on the market.
- Our patented powder coat paint is highly resistant to chips and scratches.
- Product frames are constructed from maximum strength American steel tubing.
- Because we ship directly from our factory, products ship the next business day.
- We offer quantity discounts beginning with only three like items.
- All assembly tools are included.
- Easy-to-read assembly instructions are available on our website.
- Our 30-Day Money Back Guarantee ensures customer satisfaction.
- Our Lifetime Warranty covers every aspect of our products.